Associate Director of Residential Services
Mission Statement: To set the standard for quality in the human service field through consistent demonstration of dependability, integrity, and commitment to our stakeholders.
Reports To: Senior AD & Director of Residential Services Department: Residential
FLSA Classification: Exempt
Responsible for overall operation of residential sites. This includes all matters pertaining to personnel, individuals and program areas. The major areas covered are personnel, physical programs and individual supports. May be responsible for program specialist duties as specified in chapter 6400 regulations. Reports to the Director or Senior AD of Residential Services and the CEO. Assists and advises fellow management & subordinate staff on residential issues.
1. Supervision/ of residential direct care staff, including interviewing, hiring, & evaluation of staff, with personnel issues directed to the Residential SR Associate Director Residential Executive Director, CEO and Human Resources Director. Responsible for disciplinary issues- addressing discipline issues and recommending disciplinary actions. In conjunction with HR director and residential director Assists in terminations. Assists in the review of employee appeals through complaint procedure. Responsible to ensure staff scheduling is done to foster continuity of care. Assists with reviewing variances to schedules
2. Responsible for program site management & supervision including upkeep and furnishings
3. Responsible for budgetary issues in coordination with the Residential Sr. Associate Director, Director of Residential Services, Director of Finance, and & CEO
4. Act as a liaison with families, providers, Office of Developmental Programs (ODP), Labor & Industry, neighbors, case management, and day program
5. Responsible for referral process (intake, assessment, placement, transfer).
6. Responsible to promote/support meaningful lifestyles of each individual through Everyday Lives Principles, ISP process and related programming.
7. Responsible to insure that agency policies and residential and fiscal regulations are followed within the residential department and within the company overall Protect interests of employees and the company in accordance with company policies, governmental laws, and regulations.
8. Implement employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale.
9. Participate in community activities, events, and speaking engagements (e.g. speaking at local colleges, job fairs, community organizations) for the promotion of a positive image of the agency.
10. Preparation of required or requested reports, forms, or correspondence. Directs the preparation and maintenance of such reports as are necessary to carry out functions of the department.
11. Responsible for meeting annual objectives as determined jointly by the management team. Assist in the process of organizational planning, company safety & health programs.
12. Coordination with Residential and Day Services Management for overall company goals.
13. Must be able to physically perform the duties of the job including lifting and transferring. Must be able to use a Hoyer lift. Must be able to bend, twist, stoop, and lift repeatedly.
14. Keeps supervisor informed of significant problems that jeopardize the achievement of objectives, and those that are not being addressed adequately at the direct care level.
15. Serve on the emergency on call team.
16. Staff member is expected to work no less than 40 hours per week, and as many additional hours as necessary to fulfill his/her responsibilities.
If performing Program Specialist Duties:
17. Responsible for the program at the home, the individuals’ daily activities, and the coordination or completion of assessments to make sure all components are included and reflect the person’s current status, supporting the need for the recommended change in service or outcome. Specific duties of the program specialist with regard to the assessment include:
• Signing and dating the assessment
• Addressing individual needs at home and in the community as well as the need for supervision
• Responsible for providing the assessment for the development of the ISP, ISP Annual Update and all ISP revisions as required
18. Responsible for the coordination or development and review of Individual Support Plans (ISP’s). Responsible for the coordination of training and development for individuals and the development of planned program activities. Specific duties of the program specialist with regard to the ISP include:
• When an individual is not receiving services through a Supports coordinator Organization (SCO), the Residential Program Specialist shall be the Plan Lead. The Program Specialist, acting as the Plan Lead, will be responsible for all activities to develop, write, invite team members, and share the one ISP. When an individual is not receiving services through an SCO but resides in a residential home licensed under this chapter and attends a facility licensed under chapter 2380 or 2390, the Residential Program Specialist shall be the Plan Lead. The Program Specialist, acting as the Plan Lead, will be responsible for all activities to invite team members, coordinate the development and completion of the ISP and to share the completed ISP with the team members.
• The role and responsibilities of the Plan Lead are separate from the role of Program Specialist. The Program Specialist, acting as the Plan Lead is responsible for facilitating the development and implementation of the plan. Facilitation and implementation refers to the Plan Lead ensuring that the ISP process is completed as described under regulations 6400.182 6400.186(f) and (g). The Plan Lead, acting in the role of the Program Specialist for the program they are licensed under is responsible for ensuring the supports and services are implemented as described in the plan for the program they are licensed under.
• The Program Specialist role is to ensure that the information contained in the ISP is accurate and reflects the services and supports provided by the program licensed under this chapter. If a provided service or support is not included in the Plan, the Program Specialist is responsible to communicate with the SC/ Plan Lead to resolve the errors or omissions. The Program Specialist is responsible to ensure that the ISP, ISP Annual Update and ISP Revision include information regarding the assessment of the individual’s potential to advance in residential independence, the individual’s potential to advance in community involvement, information regarding the assessment of the individual’s potential to advance in their vocational programming, and information regarding the assessment of the individual’s potential to advance in their vocational programming toward Competitive Community-Integrated Employment.
• Maintain ongoing communication with the ISP Team members, including the Supports Coordinator/ Plan Lead to evaluate the effectiveness of the ISP and revise the ISP as needed to support the Outcomes identified in the ISP.
• Responsible to attend the ISP meetings, the ISP, ISP Annual Update and all ISP revisions
• Coordinate and complete ISP 3 month reviews (reviewed and signed by both the individual and the Program Specialist). The 3 month review includes progress toward ISP outcomes.
• Provide supporting documentation/make recommendations to the Supports Coordinator/ Plan Lead regarding the addition, deletion, or modification of an Outcome or service, when needed.
• Document any recommendations for revisions of a service or outcome/revise assessment
• Provide the ISP Review documentation and recommendations, if applicable to the SC/Plan Lead and Plan Team members within 30 days of the ISP Review meeting? If the program specialist is not the Plan Lead and the ISP was not distributed within the 30 calendar days, documentation supporting the attempts of the Program Specialist to obtain a copy from the Plan Lead/SC will be documented
• Responsible for informing plan team members of the option to decline the ISP review documentation as required
• Responsible for reporting content discrepancies to the supports coordinator as applicable and plan team members?
• Responsible for implementing the ISP as written
• Responsible for supervising, monitoring, and evaluating services
• Responsible for reviewing, signing and dating the monthly documentation of an individual’s participation and progress toward outcomes
• Responsible for reporting a change related to the individual’s needs to the supports coordinator as applicable, and to plan team members
• Responsible for reviewing the ISP with the individual as required (relating to ISP review and ISP Revision)
• Responsible for documenting the review of the plan as required (relating to ISP Quarterly review and ISP Revision)
• Responsible for providing documentation of the plan review to the supports coordinator as applicable, and plan team members as required
• Responsible for recommending a revision to a service or outcome in the ISP as required
• Responsible for coordinating the services provided to an individual
• Responsible for coordinating the training of direct service workers in the content of Health and Safety needs relevant to each individual
• Responsible for developing and implementing provider services
Additional Responsibilities: Assume other duties as assigned by supervisor.
Education: Bachelor’s Degree in approved field according to current licensing regulations and/or extensive experience working with people with disabilities and/or extensive experience in a related business field.
If performing Program Specialist Duties:
A masters degree or above from an accredited college or university and 1 year work experience working directly with persons with mental retardation, or
A bachelor’s degree from an accredited college or university and 2 years work experience working directly with persons with Mental Retardation, or
An associate’s degree or 60 credit hours from an accredited college or university and 4 years work experience working directly with persons with mental retardation.
Prerequisites for the Job:
1. Knowledge of similar companies who provide residential services.
2. Generalist background with broad knowledge of employment, compensation, organizational planning, employee relations, and training and development. Well-developed administrative skills. Strong management skills – principles and people. Experienced working with programs off-site.
3. Previous experiences gained through increasingly responsible management positions.
4. Good communication skills.
5. Resourceful, innovative, flexible, thorough, and well organized. Good time management.
6. Participative management style – advocate of team concept.
7. Ability to problem solve and brainstorm.
8. Ability to manage multiple tasks departmentally and universally.
9. Ability to establish credibility and be decisive – must be able to recognize and support the organizations preferences and priorities. Exercise discretion and independent judgment.
10. Results and people oriented, must have sound judgment. Ability to balance other business considerations. Service oriented, but assertive/persuasive.
1. Accountable to the Director, Executive Director of Residential Services, & General Manager for all phases of activities.
2. Positions accountable to Executive management, Director and Associate Directors, for all phases of their activities.
3. Advises, consults, and coordinates with:
Other Associate Directors: organizational plans, company policies, legal issues, departmental results
Financial management: budgets, and expenses
Human Resources: interviewing, hiring, terminations
Program Managers/Sr. Program Managers and supervisors: as needed
Direct Care staff: as needed