Mission Statement: To set the standard for quality in the human service field through consistent demonstration of dependability, integrity, and commitment to our Stakeholders.
Payroll Classification: Exempt
Essential function: Primary Responsibility for personnel in department: supervising, supporting, disciplining, evaluating, training of staff in programs with regard to individual medical issues.
Responsible for building a cohesive unit to have productive results and to ensure acceptable performance of staff.
Primary responsibility for individuals in programs: Ensure health, safety, and welfare and ensure homes meet regulatory guidelines. Responsible to ensure that individual medical documentation and care is completed to foster continuity of care and ensuring that appointments and medical care is completed. Responsible to promote/support meaningful lifestyles of each individual through Everyday Lives Principles, ISP process and related programming. Serves on the emergency on call team for medical issues of the individuals.
Relationship management as demonstrated by the following qualities:
• Acting as a positive role model- Models effective behavior for staff to emulate
• Approachability- Projects an openness which allows staff to come to them with concerns and issues.
• Challenge – Encourages staff to go beyond what is comfortable for their growth.
• Conflict management- Facilitates mutual understanding to foster continued growth.
• Customer Care- understanding and anticipating customer needs, acknowledging, responding timely and completion resolution.
• Discipline- addresses problematic behaviors immediately, establishes expectations and develops a plan of correction.
• Diversity – Understands that each individual is unique and recognizing and respecting individual differences.
• Fairness- Makes judgments that are free from bias and treats all equally.
• Inspire- Compels staff to perform beyond their perceived capabilities.
• Instructor/Performance Coaching – Evaluates with fairness and objectivity. Ensures staff are trained thoroughly. Provides feedback about staff member’s work performance as a basis for improvement.
• Motivator- Instills enthusiasm, loyalty and commitment from others. Rallies the team despite external circumstances.
• Passion – Puts more energy into something than is required to do it.
• Proactive- Quickly determines when deviations, anomalies, and negativity can lead to problems and realigns team focus to the goal; is not constrained by the thoughts or approaches of others.
• Responsiveness- Reacts appropriately to inquiries, concerns, and information in a timely manner.
• Social awareness- understanding how you react to different social situations and effectively modifying your interactions with other people so that you achieve the best results. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
• Team building/Teamwork –Enhances social relations both departmentally and company-wide. Defines roles within teams in order to achieve a common purpose or goal.
Essential Function: Primary responsibility for medical oversight of all individuals
Primary responsibility for outcomes within the department. Demonstration of competence through technical knowledge and critical skills necessary to perform the job.
Primary responsibility to insure that agency policies, laws, and regulations are followed within the department.
• Coordinating, planning, implementing and evaluating all individuals to maintain the person’s highest practicable physical, mental and psychosocial wellbeing. This includes ensuring monthly medical assessment of all individuals and updating baseline forms as needed. Assist agency staff throughout illnesses of individuals as needed
• Ensures Medication labels and MAR’s are correct on a monthly basis
• Attends appointments with agency staff for medically involved/individuals/critical appointments
• Trains and monitors residential sites with medication issues (ex. medication errors)
• Trains agency staff on medical apparatus (ex. hoyer lifts) and individual diagnoses. Ensures medical adaptive equipment is functional
• Serve as the main liaison when individuals are hospitalized. Ensures follow up from hospital discharges including acquiring equipment, medication change management, and training agency staff on medical discharge protocol
• Serves on the agency medication task force.
• Reviews safety plans for individuals as needed
• Create and modify charts or documents as needed to ensure medical documentation meets ODP regulations. Assist in creating and modify refusal for treatment plans.
Skill management as demonstrated by the following qualities:
• Accuracy- Bases action on comprehensive and factual information.
• Analytical skills/Problem Solving – Researches and breaks issues into component parts for the discovery and interpretation of facts. Gathers relevant information in order to make sound decisions. Anticipates problems.
• Creative –Proposes and produces solutions, options, and ideas that go beyond the physical presence of rules, policies, and data.
• Decision Making- Independently formulates and articulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option.
• Delegate –Entrusts a task or responsibility to the right person while still remaining accountable for the outcome.
• Dependability can be counted on to complete responsibilities
• Discernment– Possesses the ability to be a great simplifier who can cut through argument, debate, and doubt to offer a solution.
• Innovation – Develops new ideas and methods. Combines ideas in unique ways or makes connections between disparate ideas; explores different lines of thought; views situations from multiple perspectives; brainstorms multiple approaches/solutions.
• Intuitive – Senses dimensions beyond what is apparent.
• Vision- Plans for the future while possessing a clear understanding of the past and present.
• Multi-tasking – Tracks and performs multiple tasks at the same time.
• Results- oriented- Completes work in an efficient manner.
Essential Function: Primary responsibility for performing the job with minimal supervision or follow up. Taking responsibility for one’s own behavior, communication and attitude. Possesses the internal drive and resilience to conquer obstacles despite external influences. Possesses a comprehensive view of the job and what it entails.
Self-management as demonstrated by the following qualities:
• Accountability – Takes ownership for actions/decisions, Accepts responsibility for outcomes (positive or negative)
• Adaptability – Accepts changes in direction whether internally or externally motivated.
• Attendance- Comes to work regularly, which is integral to the efficient operation of the program/department.
• Character Words and actions match.
• Commitment – Demonstrates dedication & loyalty. Invests whatever is necessary to fulfill a mission.
• Confident/Courage – Chooses to do the right thing without giving into fear.
• Focus- Demonstrates the ability to hone in on key aspects of a situation without getting hung up on irrelevant issues. Focuses on possibilities rather than barriers.
• Initiative – Seeks opportunity and takes action without waiting for others to direct. Works effectively with minimal direction or feedback .willingly makes own decisions
• Knowledge Seeker- Seeks, Identifies, participates in and implements learning activities (i.e.: courses, reading, self-study, coaching, experiential learning) that help fulfil learning needs. Puts self in unfamiliar or uncomfortable situations in order to learn; asks questions at the risk of appearing foolish; takes on challenging or unfamiliar assignments. Puts new knowledge, understanding, or skills to practical use on the job; furthers learning through trial and error
• Perseverance- Persists in the face of obstacles, does not get derailed when issues arise.
• Professionalism- Maintains composure during challenging situations.
• Self-Discipline – Provides needed actions including demonstrating correct performance for staff. Deals with problems immediately. Confronts issues.
• Time Management –Prioritizes and structures time to balance competing demands in order to meet deadlines.
Essential Function: Effective communication consists of conveying expectations, developing an action plan, proceeding with the plan and sharing the results. Primary Responsibility for communication with all Corporation staff and with people outside the organization, representing the organization to medical personnel, emergency services personnel, etc. and other external sources. Acts as a liaison with families, providers, Office of Developmental Programs (ODP), Labor & Industry, neighbors, and the Supports Coordination Organization (SCO’s).
Communication management as demonstrated by the following qualities:
• Listens effectively to ensure understanding.
• Maintains focus and doesn’t expend excessive time on irrelevant topics.
• Communicates using the method most appropriate based on preference of audience and the content of the information being communicated.
• Demonstrates simple, clear exchange of information.
• Promptly and consistently shares relevant information with all vested parties while maintaining confidentiality.
• Addresses issues directly without downplaying the seriousness of the matter.
• Clearly communicates expectations to facilitate staff work performance.
• Coordinates, conducts, participates and contributes to department meetings.
• Follows meeting agenda to ensure a productive outcome.
• Collaborates in order to maximizes benefits and minimize costs.
• Advocates for processes which improve outcomes.
• Writes clearly, concisely, and expressively so it’s easily understood
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the staff member. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education & Experience
Must meet the following criteria:
• Must be licensed as a practical nurse in the State of Pennsylvania.
• Post-licensure experience preferred but not required.
• Must be CPR/First aid certified and be able to demonstrate CPR competencies.
• Evidence of continuing education in line with community, state and federal regulations.